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ITIL 4 Foundation certification exam covers a range of topics, including the four dimensions of service management, the service value system, the guiding principles of ITIL 4, and the ITIL practices. Candidates will be tested on their knowledge of these topics through a multiple-choice exam that consists of 40 questions. The duration of the exam is 60 minutes, and candidates need to score 65% or higher to pass.

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ITIL 4 Foundation Certification Exam is a globally recognized certification that validates an individual's expertise in IT service management. ITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management that aligns IT services with the needs of the business. The ITIL 4 Foundation Certification Exam is designed to test an individual's knowledge of the ITIL 4 framework and its key concepts, principles, and practices.

ITIL 4 Foundation Exam Sample Questions (Q441-Q446):

NEW QUESTION # 441
What is a cause, or potential cause, of one or more incidents?

A. An incident
B. A configuration item
C. A problem
D. A workaround

Answer: C

NEW QUESTION # 442
Which is a financially valuable component that can contribute to the delivery of a service?

A. IT asset
B. Sponsor
C. Service offering
D. Configuration item

Answer: A

Explanation:
IT asset is any financially valuable component that can contribute to the delivery of an IT product or service.
The scope of IT asset management typically includes all software, hardware, networking, cloud services, and client devices
https://wiki.process-symphony.com.au/framework/lifecycle/process/it-asset-management-itil-4/#:~:text=IT%
20asset%20is%20any%20financially,cloud%20services%2C%20and%20client%20devices.

NEW QUESTION # 443
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are' guiding principle.

A. tools
B. measurement
C. plans
D. process

Answer: B

NEW QUESTION # 444
Which statement about value streams is CORRECT?

A. Each value stream must include all six value chain activities
B. Each value stream must be designed for a specific scenario
C. Each value stream must include all 34 ITIL practices
D. Each value stream must include suppliers or partners

Answer: B

NEW QUESTION # 445
Which dimension includes activities and workflows?

A. Organizations and people
B. Partners and suppliers
C. Value streams and processes
D. Information and technology

Answer: C

NEW QUESTION # 446
......

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